Privacy policy

Privacy Policy

Last updated: April 15, 2026

This Privacy Policy describes how Logwise Amsterdam B.V., with its registered address at Casablancaweg 8–10, 1047 HP Amsterdam, The Netherlands, email: info@lavaganza.eu, phone: +31 20 792 0040 (hereinafter referred to as “we”, “us”, “our”, or the “Controller”) collects, uses, stores, and discloses your personal data when you visit or use the website www.lavaganza.eu (the “Website”), place an order, create an account, contact us, or otherwise use our services.

This Privacy Policy is prepared in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the Dutch GDPR Implementation Act (Uitvoeringswet Algemene Verordening Gegevensbescherming – UAVG), and other applicable Dutch and EU data protection laws.

For the purposes of this Privacy Policy, “you” and “your” mean any visitor, customer, or other person whose personal data we process.

Please read this Privacy Policy carefully.

1. Controller of Personal Data

The controller of your personal data is:

Logwise Amsterdam B.V.
Casablancaweg 8–10
1047 HP Amsterdam
The Netherlands

Email: info@lavaganza.eu
Phone: +31 20 792 0040
Website: www.lavaganza.eu

2. What Personal Data We Collect

Depending on how you use our Website and services, we may process the following categories of personal data:

a) Personal data you provide directly to us

This may include:

  • full name;

  • billing address;

  • delivery address;

  • email address;

  • phone number;

  • account login details;

  • order details;

  • information provided in your messages, requests, complaints, returns, or other communications.

b) Order and payment information

This may include:

  • details of products ordered;

  • order status;

  • payment-related information;

  • information necessary to process returns, complaints, or withdrawals from a contract.

Please note that payment card details are generally not processed directly by us, but by the relevant payment service provider or payment gateway.

c) Data collected automatically

When you use our Website, we may automatically collect certain technical and usage data, including:

  • IP address;

  • device type;

  • browser type;

  • operating system;

  • date and time of access;

  • browsing activity on the Website;

  • cookies and similar tracking technology data.

3. Purposes and Legal Bases for Processing

We process your personal data only to the extent necessary and on the basis of an appropriate legal basis under the GDPR and applicable Dutch data protection legislation.

a) Performance of a contract

We process your personal data in order to:

  • accept and process your order;

  • deliver goods to you;

  • process payments;

  • provide order confirmations and updates;

  • handle returns, complaints, and contract withdrawals;

  • manage your customer account.

Legal basis: performance of a contract and taking steps prior to entering into a contract.

b) Compliance with legal obligations

We may process your personal data to comply with legal obligations arising in particular from:

  • accounting regulations;

  • tax regulations;

  • consumer protection laws;

  • complaint handling obligations;

  • record-keeping and archiving obligations.

Legal basis: compliance with a legal obligation.

c) Customer support and communication

We process your data when responding to your questions, requests, complaints, returns, withdrawal requests, or other communications.

Legal basis: performance of a contract or our legitimate interest in providing proper customer support and communication.

d) Marketing communication

If you have given us your consent, or where permitted by applicable law, we may use your personal data to send you newsletters, promotional offers, and information about our products and services.

Legal basis:

  • your consent, where required; or

  • our legitimate interest in direct marketing of our own similar products and services, where permitted by law.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in the email or by contacting us at info@lavaganza.eu.

e) Security, fraud prevention, and legal claims

We may process personal data for the purposes of:

  • ensuring Website and system security;

  • preventing fraud or misuse;

  • investigating suspicious activity;

  • establishing, exercising, or defending legal claims.

Legal basis: our legitimate interest.

f) Analytics and Website improvement

We may process certain data in order to analyze Website usage, improve performance, and optimize user experience.

Legal basis:

  • our legitimate interest for strictly necessary technologies; and

  • your consent, where required for analytics, advertising, or other non-essential cookies and similar technologies.

4. Sources of Personal Data

We collect personal data:

  • directly from you when you place an order, create an account, contact us, submit a return or complaint, or otherwise interact with us;

  • automatically through cookies and similar technologies when you use our Website;

  • from third parties who help us provide our services, such as Shopify, payment service providers, delivery companies, fulfilment providers, and advertising platforms such as Meta.

5. Recipients of Personal Data

We may disclose your personal data only to the extent necessary to the following categories of recipients:

  • e-commerce platform providers, including Shopify;

  • payment service providers and payment gateways;

  • shipping, courier, and fulfilment companies;

  • accounting, tax, and legal advisors;

  • IT support, hosting, and cloud service providers;

  • analytics and marketing service providers;

  • advertising partners, including Meta, where applicable and where there is an appropriate legal basis;

  • public authorities and other bodies where disclosure is required by law.

Where we use advertising and remarketing tools provided by Meta, certain data may be processed for marketing and campaign measurement purposes, subject to the appropriate legal basis and your cookie/privacy choices where required.

6. International Transfers of Personal Data

Some of our service providers may process personal data outside the European Union or the European Economic Area.

Where such transfers occur, we ensure that they are carried out in accordance with applicable data protection laws and that an adequate level of protection is ensured, for example by using:

  • an adequacy decision of the European Commission;

  • standard contractual clauses approved by the European Commission; or

  • other lawful transfer mechanisms under the GDPR.

7. Retention Period

We retain your personal data only for as long as necessary for the relevant purpose, in particular:

  • for the duration of the contractual relationship;

  • for the time necessary to process your order, return, complaint, or request;

  • for the period required by accounting, tax, and other legal regulations;

  • for the duration of your consent, where processing is based on consent;

  • for the time necessary to protect or defend legal claims.

After the retention period expires, your personal data will be deleted, anonymized, or retained only where required by law.

8. Cookies and Similar Technologies

Our Website uses cookies and similar technologies to:

  • ensure basic Website functionality;

  • remember your preferences;

  • analyze Website traffic and usage;

  • support advertising and remarketing activities.

Some cookies are strictly necessary for the proper functioning of the Website. Other cookies, including analytics and marketing cookies, may be used only on the basis of your consent where required by applicable law.

Our store may be operated on the Shopify platform, which may use cookies and similar technologies necessary for the operation, security, and performance of the online store.

We may also use advertising tools and pixels provided by Meta for campaign measurement, audience creation, and advertising optimization, subject to your consent where legally required.

You can manage your cookie preferences through the cookie banner available on our Website or through your browser settings. Please note that disabling certain cookies may affect Website functionality.

9. Your Rights

Under applicable data protection law, you may have the following rights:

  • the right to access your personal data;

  • the right to rectification of inaccurate or outdated personal data;

  • the right to erasure;

  • the right to restriction of processing;

  • the right to data portability;

  • the right to object to processing based on legitimate interests;

  • the right to object to direct marketing;

  • the right to withdraw consent at any time, where processing is based on consent;

  • the right not to be subject to a decision based solely on automated processing, including profiling, where such decision has legal or similarly significant effects;

  • the right to lodge a complaint with a supervisory authority.

You may exercise your rights by contacting us at info@lavaganza.eu or by writing to our registered address.

10. Right to Lodge a Complaint

If you believe that your personal data is being processed in violation of applicable law, you have the right to lodge a complaint with the competent supervisory authority.

In the Netherlands, the competent supervisory authority is:

Autoriteit Persoonsgegevens
Dutch Data Protection Authority
The Netherlands

Website: www.autoriteitpersoonsgegevens.nl

11. Data Security

We implement appropriate technical, organizational, and personnel measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure, and therefore we cannot guarantee absolute security.

12. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of such third-party websites.

We recommend that you read their privacy policies before providing any personal data.

13. Children’s Privacy

Our Website and services are not intended for children under the age of 16.

We do not knowingly collect personal data from children without an appropriate legal basis or the consent of a parent or legal guardian where required.

If you believe that a child has provided us with personal data, please contact us at info@lavaganza.eu, and we will take appropriate steps.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, in particular if there are changes in applicable laws, our processing practices, or the services we use.

The current version will always be published on our Website together with the date of the latest update.

15. Contact

If you have any questions about this Privacy Policy or if you wish to exercise your rights, please contact us at:

Logwise Amsterdam B.V.
Casablancaweg 8–10
1047 HP Amsterdam
The Netherlands

Email: info@lavaganza.eu
Phone: +31 20 792 0040

Website: www.lavaganza.eu