Terms and Conditions

Last updated: April 15, 2026

1. General Information

This website and online store (the “Site”) is operated by Logwise Amsterdam B.V.        VAT Number: NL865432109B01, KvK Number: 98765432 , with its registered address at Casablancaweg 8–10, 1047 HP Amsterdam, The Netherlands (hereinafter referred to as “we”, “us”, “our”, or the “Seller”).

Contact details:

Email: info@lavaganza.eu

Phone: +31 20 792 0040

Correspondence address / returns address:

Logwise Amsterdam B.V.
Casablancaweg 8–10
1047 HP Amsterdam
The Netherlands

The Site is available at: www.lavaganza.eu

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer and sell our products online.

2. Scope and Acceptance

These Terms and Conditions (the “Terms”) govern your use of the Site, including browsing the Site, creating a customer account, placing orders, and purchasing goods from us.

By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Site or purchase goods through it.

3. Eligibility

To place an order on our Site, you must be at least 18 years old and have legal capacity to enter into binding agreements under applicable Dutch law.

If you are under 18, you may use the Site only under the supervision of a parent or legal guardian.

4. Products and Product Information

We sell toys and related products for children, teenagers, collectors, and gift buyers, including branded and non-branded products offered on the Site.

We make reasonable efforts to ensure that all product descriptions, images, prices, availability information, and other content on the Site are accurate and up to date. However:

• product packaging may vary from images displayed on the Site;
• minor differences in color, design, or technical details may occur;
• product availability may change without notice.

All product information is provided for general guidance only. If you need more detailed information about a product, you may contact us before placing your order.

5. Orders and Formation of the Contract

By placing an order through the Site, you submit an offer to purchase the selected goods.

After your order is placed, you will receive an automatic confirmation email acknowledging that we have received your order. This confirmation does not mean that the contract has been accepted.

The purchase contract is concluded only when we expressly confirm the order and/or dispatch the goods to you.

We reserve the right to reject or cancel an order before dispatch, especially if:

• the ordered goods are unavailable;
• the goods were incorrectly priced or described;
• payment was unsuccessful or not authorized;
• we reasonably suspect fraud, abuse, or unauthorized activity;
• there is another serious operational or legal reason preventing fulfilment.

If an order is cancelled after payment has been made, we will refund the amount paid without undue delay using the same payment method where possible.

6. Prices and Payment

All prices displayed on the Site are shown in euros (EUR).

Prices shown to consumers include VAT, where applicable under Dutch and EU tax legislation.

The final total price, including delivery charges and any additional fees, will be displayed before you complete your order.

Payment must be made in full before the goods are dispatched, unless another payment method is expressly offered at checkout.

Payments are processed through third-party payment service providers available on the Site. We do not store your full payment card details unless this is explicitly stated and lawfully processed by an authorized payment provider.

We reserve the right to change prices at any time, but such changes will not affect orders already accepted by us.

7. Delivery and Shipping

We deliver to destinations specified on the Site at checkout.

Available delivery methods, estimated delivery times, and shipping fees are shown during the ordering process.

We will make reasonable efforts to deliver the goods within the stated timeframe. However, delivery times are estimates only and may be affected by circumstances beyond our reasonable control, including:

• courier delays;
• customs or transport disruptions;
• force majeure events;
• incorrect or incomplete delivery information provided by you.

Unless otherwise required by mandatory consumer law, the risk of loss of or damage to the goods passes to you when you or a third party designated by you takes physical possession of the goods.

Ownership of the goods passes to you only after full payment of the purchase price and any applicable shipping costs has been received.

If we fail to deliver the goods within the time required by applicable law or within an additional reasonable period agreed with you, you may exercise your rights under applicable consumer law, including the right to cancel the contract where the legal conditions are met.

8. Consumer Right of Withdrawal

If you are a consumer, you have the right to withdraw from a distance contract within 14 days without giving any reason.

The withdrawal period expires 14 days after:

• the day on which you, or a third party designated by you other than the carrier, takes physical possession of the goods; or
• in the case of multiple goods delivered separately, the day on which you receive the last item.

To exercise your right of withdrawal, you must notify us of your decision by a clear statement sent by email or post to the contact details listed above.

You may use a model withdrawal form, but this is not mandatory.

If you withdraw from the contract:

• we will reimburse all payments received from you, including the basic cost of delivery, without undue delay and no later than 14 days from the day we receive the returned goods or proof that the goods have been sent back, whichever is earlier;
• we will use the same payment method used for the original transaction unless expressly agreed otherwise;
• you must send back the goods without undue delay and no later than 14 days from the day on which you notified us of the withdrawal.

Unless we agree otherwise, you bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal does not apply in cases provided by applicable law, including in particular certain sealed goods not suitable for return for health or hygiene reasons if unsealed after delivery, customized or personalized goods, and other statutory exceptions.

9. Complaints, Defective Goods, and Consumer Remedies

If the goods are defective, damaged, incomplete, or do not conform to the contract, you have rights under applicable Dutch law and mandatory EU consumer protection legislation.

You should notify us of the defect without undue delay after discovering it.

Where the legal conditions are met, you may be entitled in particular to:

• repair of the goods;
• replacement of the goods;
• a reasonable price reduction;
• termination of the contract and refund.

We may ask you to provide photographs, a description of the defect, or other reasonable information necessary to assess the complaint.

Consumer rights arising from non-conformity of goods are governed by the applicable provisions of the Dutch Civil Code (Burgerlijk Wetboek) and mandatory consumer protection legislation in force at the time.

These statutory rights are not affected by any commercial warranty that may be offered for specific products.

10. Returns and Complaint Handling Procedure

If you wish to return goods under your right of withdrawal or submit a complaint regarding defective goods, please contact us at:

Email: info@lavaganza.eu

Phone: +31 20 792 0040

When contacting us, please include:

• your order number;
• your name and contact details;
• a description of the issue;
• and, where relevant, photographs of the goods.

Returned goods should be sent to:

Logwise Amsterdam B.V.
Casablancaweg 8–10
1047 HP Amsterdam
The Netherlands

We will handle complaints and consumer claims in accordance with applicable Dutch consumer protection law.

11. Customer Account

If the Site allows you to create a customer account, you are responsible for:

• keeping your login credentials confidential;
• ensuring that your account information is accurate and up to date;
• all activities carried out under your account unless unauthorized use is promptly reported.

We reserve the right to suspend or terminate accounts in cases of misuse, fraud, violation of these Terms, or unlawful activity.

12. Prohibited Use of the Site

You agree not to:

• use the Site for unlawful purposes;
• interfere with the security or functionality of the Site;
• submit false or misleading information;
• attempt unauthorized access to our systems or other users’ accounts;
• use automated systems or bots in a way that harms the Site or disrupts operations;
• infringe our intellectual property rights or the rights of third parties.

We reserve the right to restrict or block access to the Site where misuse is detected.

13. Intellectual Property

All content available on the Site, including but not limited to text, graphics, logos, icons, product descriptions, photographs, design elements, and software, is owned by us or used under license and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or otherwise use any content from the Site without our prior written consent, except where such use is permitted by law.

14. Privacy and Personal Data Protection

We process personal data in accordance with applicable data protection laws, including Regulation (EU) 2016/679 (GDPR), the Dutch GDPR Implementation Act (UAVG), and other applicable Dutch legislation.

Further information about how we collect and use personal data is set out in our Privacy Policy.

By using the Site, you acknowledge that your personal data may be processed as described in our Privacy Policy.

15. Third-Party Services

Certain features of the Site may be provided or supported by third parties, including:

• Shopify, as the e-commerce platform provider;
• payment service providers;
• courier and logistics providers;
• analytics, communication, or technical service providers.

We are not responsible for temporary outages, technical errors, or failures caused solely by third-party service providers, except to the extent required by mandatory law.

Your use of third-party services may also be subject to those third parties’ own contractual terms and privacy rules.

16. Limitation of Liability

To the fullest extent permitted by applicable law, we are not liable for:

• minor inaccuracies or typographical errors on the Site;
• temporary unavailability of the Site;
• delays or failures caused by circumstances beyond our reasonable control;
• indirect, incidental, or consequential damages;
• losses caused by misuse of products contrary to their intended purpose or instructions.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law, especially in relation to consumer rights, fraud, gross negligence, death, or personal injury.

If liability is established in a case where limitation is legally permitted, our liability shall be limited to the amount paid by you for the goods giving rise to the claim.

17. Alternative Dispute Resolution

If you are a consumer and you are not satisfied with how we handled your complaint or believe that we have violated your rights, you may contact us with a request for remedy.

Consumers residing in the European Union may also use the European Online Dispute Resolution (ODR) framework where available and may seek assistance from competent Dutch consumer dispute resolution bodies.

We encourage consumers to contact us first in order to seek an amicable resolution of any dispute.

18. Governing Law and Jurisdiction

These Terms and any contractual relationship between you and us are governed by the laws of The Netherlands.

If you are a consumer residing in another EU Member State, you also benefit from any mandatory protections granted to you by the mandatory laws of your country of residence where applicable.

Any disputes that cannot be resolved amicably shall be submitted to the competent courts of The Netherlands, without prejudice to mandatory consumer rights under applicable law.

19. Amendments to the Terms

We may amend these Terms from time to time to reflect changes in legal requirements, business operations, technical processes, or the services offered on the Site.

The updated version will be published on the Site together with the revised “Last updated” date.

Changes will not affect orders already concluded before the new version takes effect, unless required by law.

20. Contact Details

If you have any questions, complaints, withdrawal notices, or return requests, please contact us:

Logwise Amsterdam B.V.
Casablancaweg 8–10
1047 HP Amsterdam
The Netherlands

KvK Number: 98765432

VAT Number: NL865432109B01

Email: info@lavaganza.eu

Phone: +31 20 792 0040

Website: www.lavaganza.eu